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How to make a reservation ?
Complete reservation form and then pay by our secure online payment (Paypal)

How do I know my reservation is confirmed?
When you have completed of the reservation process, you will receive a confirmation email containing your reservation details as well as your booking number.

Cancellation?
You can cancel your reservation by click My Booking Link, Please complete your registered email and booking number. You will receive a confirmation email containing your reservation details as well as your booking status.

Cancellation policy?
Trobex.com will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.

Paypal Payment Problem ?

Internet Explorer:

1. Select the "Tools" option from the Firefox top menu.
2. From the resulting drop-down menu select "Internet Options" The "Internet Options" dialogue box appears.
3. Click on the "Privacy" tab.
4. On the "Privacy" page, click the button labeled "Sites". This opens the "Per Site Privacy Actions" dialogue box.
5. Enter "paypal.com" (without the quotation marks) into the "Address of website:" text field and click the button labeled "Allow"
6.) Now simply click "OK" to close the "Per Site Privacy Actions" dialogue box and then click "OK" to close the "Internet Options" dialogue box.
6. Clicking the "PayPal" button above will now successfully navigate you to the Kelley Kakes PayPal payment page.

Mozilla Firefox:

1. Select the "Tools" option from the Firefox top menu.
2. From the resulting drop-down menu select "Options" The "Options" dialogue box appears.
3. Click on the "Privacy" icon.
4. On the "Privacy" page, in the "Cookies" section find the button labeled "Exceptions" and click it. This opens the "Cookies - Exceptions" dialogue box.
5. Enter "paypal.com" (without the quotation marks) into the "Address of web site:" text field and click the button labeled "Allow"
6. Now simply "Close" the "Cookies - Exceptions" dialogue box and then click the button labeled "OK" in the "Options" dialogue box.
7. Clicking the "PayPal" button above will now successfully navigate you to the Kelley Kakes PayPal payment page.

Age Persons under the age of 18 are not eligible to use any services on our Site.
Payment You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via your nominated credit card. The amount debited will be the amount shown on our booking page prior to you clicking the “Pay Now” button on that page. Depending upon the currency of the booking, your credit card’s currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees.

Cancellation An administration fee will be charged on any permitted cancellations, in addition cancellation charges may be imposed by the accommodation provider If you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the booking made.

Check –in The person registering at check-in must be at least 18 years of age.
In addition, you will be asked to provide Photo ID at check-in to ensure that your identity matches the booking identity.

Site information We make every effort to ensure all information displayed on our site is accurate; however, we are unable to guarantee the accuracy of all information that we receive from our suppliers, nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.

Liability Without affecting any of your statutory rights that cannot be lawfully excluded, we will not be liable for any losses, damages, liability, claims or. expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our site or any products or services purchased on our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).

Trobex (Travel Online Booking Exchange) is the online Bali specialist.

Bali is the perfect holiday destination and offers something for everyone. World famous surf breaks, glorious beaches, lush tropical scenery, fabulous shopping, gourmet cuisine and an exhilarating nightlife. Adventure enthusiasts can climb volcanoes or raft down rapids, art lovers can explore the galleries of Ubud, the cultural and spiritual heart of Bali, or if you are looking for a more chilled vacation you can simply bask in the sun and maybe treat yourself to a massage or beauty treatment at one of the many Spas on the island.

Bali is also well known for its personalized and dedicated service and when you book with Trobex, the Bali experience start with us. We do not have offices around the globe and tens of thousands of hotels listed, that’s not our style. We specialize in what we know best, and that is Bali and we are proud to offer a personal touch. When you book with us you can rest assured that you are dealing with people right here on the island.
No matter what your taste or budget Trobex will find you the perfect accommodation solution every time. Choose from luxury villas with stunning ocean views, five-star resorts with full amenities, a family oriented resorts, boutique hotels or cosy guesthouses.

How to use Trobex
It’s simple! Just enter a location, a price range, your chosen dates and the type of accommodation you are looking for and Trobex will take care of the rest. Once you have chosen your accommodation you can proceed to the booking stage and make payment through the secure paypal system. A confirmation email will then be sent directly to your inbox.

Top Deals by Theme
You can also browse through our Top Deals by Theme which includes Hotels, Villas, Vacation Packages, Wedding, Honeymoon, Ceremonies and Adventure.

Accommodation Details
All the hotels and resorts on our website provide full information, such as rates and discounts, graphics of rooms, full list of amenities, function rooms for meetings and seminar purposes or events, food and beverages facilities. Location and fact sheets are also provided for more detailed information to ensure you a comfortable and memorable stay.

We do all the research for you and bring you the best deal web based deals everytime, The holiday of a lifetime is just a click away with Travel Online Booking Specialist.

By registering to and using our website, you are agreeing to the following terms and conditions of agreement. It is important that you understand that we may amend, revise or update the terms and conditions of this Agreement at any time with a further notice sent to you by email or fax message, and your continued use of www.trobex.com will be conditioned upon the adapted terms and conditions.

Agreement

THE PARTIES
www.trobex.com copyrighted and all rights reserved by PT Solusindo Daya Prima, having its office at Bali, Indonesia at Jl. Raya Kuta 88R, Kuta 80361, hereafter referred to as ‘trobex’, is the provider of online marketing, promotion services, and online reservation system as well. trobex maintains and exploits websites of its own and also provides links to websites of third parties. These sites are hereafter referred to as ‘Websites’.
Hotels or villas or travel agents participating in trobex are hereafter referred to as ‘supplier’.
trobex is prepared to include information of supplier on its Websites and to facilitate the reservation of accommodations and vacation packages at the supplier via its Websites.

MEMBERSHIP OF PARTICIPANTS
trobex welcome the supplier to join now and it is FREE for lifetime membership.
NO registration fee and NO membership fee at all.

COOPERATION
trobex acts as the online marketing and promotion services provider for the supplier. And will provide extranet access for supplier to set-up and manage its own property through 3-Easy Steps.

3-EASY STEPS TO JOIN & START PROMOTING YOUR HOTEL/VILLA ACCOMMODATIONS AND VACATION PACKAGES THROUGH trobex.COM
1.Complete and submit your registration
Feel free to have the registration either by off-line way via fax to +62 361 761 969 or by on-line sign up through this web.

2.Verify your registration
Within 24 hours you will receive a call or email confirmation in order to validate & complete the registration process.

3.Start-up your on-line marketing & promotion
By the latest 7(seven) days length of business day after the verifying process you will receive your login information to get the access and start promoting your property.


INFORMATION MANAGEMENT THROUGH EXTRANET
All information (profile, rate, availability/allotment, policy, promotion, and so on) included in Websites is fully provided from the inventory supplied by supplier, and has to comply with formats and standards provided by trobex. The supplier is at all times responsible for a correct and up to date statement of the information, including the cancellation and no-show policies..

USE OF INFORMATION AND PROHIBITION OF DIRECT REFERENCES
supplier is not allowed to include telephone numbers or other direct references to supplier in the Websites information. Neither may other websites be mentioned nor may any references be made to hyperlinks to the websites of the supplier or that of third parties.

trobex retains the right to translate the information provided by the supplier into other languages and to shorten or standardize it. If trobex has any indications that the information about the supplier on the Websites is not correct, trobex retains the right to exclude or adapt the information. trobex is entitled to offer the information and special offers made by the supplier on the Websites via or in collaboration with (the websites of) third parties.

The order in which the supplier will be listed on the website, the so-called ranking, is determined independently by trobex. This ranking is automated and based on the sales made, minimum availability stated, the number of bookings related to the number of visits of supplier-page on the website, number of cancellations, the guest reviews and others technically. It is not possible to claim to trobex about the ranking.

AVAILABILITY, RESERVATION, CANCELLATION & NO SHOW
supplier commits itself to make available a minimum number of rooms, bookable via the booking tool of trobex for certain periods. supplier may introduce updates directly into the Websites via extranet.

Proof of the fax message or email containing confirmation of reservation that have been sent by trobex to supplier shall also act as proof of receipt aside from counter-evidence to be provided by the supplier. Reservation to the guest is fully guaranteed by online payment.

Reservations might be changed or cancelled anytime within the appropriate of supplier’s cancellation policy. Cancellations made after the supplier cancel policy period has lapsed or No Shows will be charged according to supplier’s cancellation policy.

RATE, COMMISSION & PAYMENT MODEL
Room/villa/vacation package’s rate should be issued in NETT condition, already includes any applicable taxes, governmental fees and other charges.

Online payments by credit cards shall be charged the full amount for the reservations and paid to trobex’s account on PayPal.
10% commission fee is applied to the supplier for the provision of trobex services of every reservation transactions, and shall be deducted directly from the online payments.

trobex shall accomplish payments of the transactions twice in a month,
On date of 15 for every transaction made from date of 30 to 14 inclusive, and
On date of 30 for every transaction made from date of 15 to 29 inclusive.

Payments shall be converted into Indonesian Rupiah, currency exchange according to PayPal’s date of transaction, and then can be either transferred to supplier’s Bank account or collected by the supplier itself by attending trobex’s office-site.
Any charges issued from the Bank upon payment or fund transfer shall be burden to supplier’s Bank account.

AGREEMENT INFORMATION
This agreement will not exist between you and trobex for the registration unless and until we accept your confirmation either by call or email confirming your membership and issue you an extranet access or login information.

supplier and trobex may terminate this agreement at any and all times and without reason given, in compliance with a period of notice of 30 days. After termination of the agreement, the supplier has to honor all reservations for the upcoming period that already had been paid.

Trobex is committed to protecting the privacy and security of any personal data that you provide us during the process of making a booking at www.trobex.com The following Privacy Policy describes how we handle and protect your personal data. This Privacy Policy may be modified or amended at any time and for any reason. Any changes will be posted on the site prior to their implementation.

Information we collect

We collect Personal Data about you that is necessary to make a booking through our service. This may include your name, address, phone number, credit card number or e-mail address. We do not store profiles of our customers. We do not store credit card details as all payments are made through pay pal, check www.paypal.com for details of their privacy policy.

Security

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, trobex.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How We Use the Information We Collect

We only use the information that you provide us with in response to your requests for our products and services. Once you have made a booking we will pass the booking details to the accommodation provider that you have chosen. When you visit our site we record general information about your visit for statistical purposes. These statistics do not include any personal data.

Trobex may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of Trobex our users, or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.