How to make a reservation ? Complete reservation form and then pay by our secure online payment
(Paypal)
How do I know my reservation is confirmed? When you have completed of the reservation process, you will receive
a confirmation email containing your reservation details as well as your
booking number.
Cancellation? You can cancel your reservation by click My Booking Link, Please
complete your registered email and booking number. You will receive a confirmation
email containing your reservation details as well as your booking status.
Cancellation policy? Trobex.com will never charge you a cancellation fee. However, in
order to avoid a cancellation fee from the hotel, please make sure you cancel
on time according to the cancellation policy of the hotel. You will find
the cancellation policy on the “Hotel Policies” section at the
bottom of overview page of the hotel.
Paypal Payment Problem ?
Internet Explorer:
Select the "Tools" option from the Firefox top menu.
From the resulting drop-down menu select "Internet Options"
The "Internet Options" dialogue box appears.
Click on the "Privacy" tab.
On the "Privacy" page, click the button labeled "Sites".
This opens the "Per Site Privacy Actions" dialogue box.
Enter "paypal.com" (without the quotation marks) into the
"Address of website:" text field and click the button labeled
"Allow"
6.) Now simply click "OK" to close the "Per Site Privacy
Actions" dialogue box and then click "OK" to close the "Internet
Options" dialogue box.
Clicking the "PayPal" button above will now successfully navigate
you to the Kelley Kakes PayPal payment page.
Mozilla Firefox:
Select the "Tools" option from the Firefox top menu.
From the resulting drop-down menu select "Options" The "Options"
dialogue box appears.
Click on the "Privacy" icon.
On the "Privacy" page, in the "Cookies" section
find the button labeled "Exceptions" and click it. This opens
the "Cookies - Exceptions" dialogue box.
Enter "paypal.com" (without the quotation marks) into the
"Address of web site:" text field and click the button labeled
"Allow"
Now simply "Close" the "Cookies - Exceptions" dialogue
box and then click the button labeled "OK" in the "Options"
dialogue box.
Clicking the "PayPal" button above will now successfully navigate
you to the Kelley Kakes PayPal payment page.
Age Persons under the age of 18 are not eligible to use any
services on our Site.
Payment You must make payment for accommodation booked on the site at the
time of booking and you agree to make payment via your nominated credit card.
The amount debited will be the amount shown on our booking page prior to you
clicking the “Pay Now” button on that page. Depending upon the
currency of the booking, your credit card’s currency and the country
in which your card was issued, your credit card provider may impose foreign
exchange fees and other fees.
Cancellation An administration fee will be charged on
any permitted cancellations, in addition cancellation charges may be imposed
by the accommodation provider If you fail to cancel a booking and do not
check-in in accordance with the booking made, you will be charged for up
to the full amount of the booking made.
Check –in The person registering at check-in must
be at least 18 years of age.
In addition, you will be asked to provide Photo ID at check-in to ensure
that your identity matches the booking identity.
Site information We make every effort to ensure all information
displayed on our site is accurate; however, we are unable to guarantee the
accuracy of all information that we receive from our suppliers, nor are
we able to guarantee that the site is free of errors or faults. We reserve
the right to change information displayed on our site (including these terms
and conditions) at any time without notice to you.
Liability Without affecting any of your statutory rights
that cannot be lawfully excluded, we will not be liable for any losses,
damages, liability, claims or. expenses (whatsoever and irrespective of
whether direct, indirect, consequential) arising from the use of or connected
with our site or any products or services purchased on our site. We make
no warranty or representation as to the fitness or suitability of any product
or service displayed on our site. We sell accommodation from inventory supplied
by each accommodation provider and we do not over-sell that inventory (we
cannot accept liability for unavailability of rooms caused by an accommodation
provider over-selling its own inventory).
Trobex (Travel Online Booking Exchange) is the online Bali specialist.
Bali is the perfect holiday destination and offers something for everyone.
World famous surf breaks, glorious beaches, lush tropical scenery, fabulous
shopping, gourmet cuisine and an exhilarating nightlife. Adventure enthusiasts
can climb volcanoes or raft down rapids, art lovers can explore the galleries
of Ubud, the cultural and spiritual heart of Bali, or if you are looking
for a more chilled vacation you can simply bask in the sun and maybe treat
yourself to a massage or beauty treatment at one of the many Spas on the
island.
Bali is also well known for its personalized and dedicated service and
when you book with Trobex, the Bali experience start with us. We do not
have offices around the globe and tens of thousands of hotels listed, that’s
not our style. We specialize in what we know best, and that is Bali and
we are proud to offer a personal touch. When you book with us you can rest
assured that you are dealing with people right here on the island.
No matter what your taste or budget Trobex will find you the perfect accommodation
solution every time. Choose from luxury villas with stunning ocean views,
five-star resorts with full amenities, a family oriented resorts, boutique
hotels or cosy guesthouses.
How to use Trobex
It’s simple! Just enter a location, a price range, your chosen dates
and the type of accommodation you are looking for and Trobex will take care
of the rest. Once you have chosen your accommodation you can proceed to
the booking stage and make payment through the secure paypal system. A confirmation
email will then be sent directly to your inbox.
Top Deals by Theme
You can also browse through our Top Deals by Theme which includes Hotels,
Villas, Vacation Packages, Wedding, Honeymoon, Ceremonies and Adventure.
Accommodation Details
All the hotels and resorts on our website provide full information, such
as rates and discounts, graphics of rooms, full list of amenities, function
rooms for meetings and seminar purposes or events, food and beverages facilities.
Location and fact sheets are also provided for more detailed information
to ensure you a comfortable and memorable stay.
We do all the research for you and bring you the best deal web based deals
everytime, The holiday of a lifetime is just a click away with Travel Online
Booking Specialist.
By registering to and using our website, you are agreeing to the following
terms and conditions of agreement. It is important that you understand that
we may amend, revise or update the terms and conditions of this Agreement
at any time with a further notice sent to you by email or fax message, and
your continued use of www.trobex.com will be conditioned upon the adapted
terms and conditions.
Agreement
THE PARTIES
www.trobex.com copyrighted and all rights reserved by PT Solusindo Daya
Prima, having its office at Bali, Indonesia at Jl. Raya Kuta 88R, Kuta 80361,
hereafter referred to as ‘trobex’, is the provider of online
marketing, promotion services, and online reservation system as well. trobex
maintains and exploits websites of its own and also provides links to websites
of third parties. These sites are hereafter referred to as ‘Websites’.
Hotels or villas or travel agents participating in trobex are hereafter
referred to as ‘supplier’. trobex is prepared to include information of supplier on its Websites and
to facilitate the reservation of accommodations and vacation packages at
the supplier via its Websites.
MEMBERSHIP OF PARTICIPANTS trobex welcome the supplier to join now and it is FREE for lifetime membership.
NO registration fee and NO membership fee at all.
COOPERATION trobex acts as the online marketing and promotion services
provider for the supplier. And will provide extranet access
for supplier to set-up and manage its own property through
3-Easy Steps.
3-EASY STEPS TO JOIN & START PROMOTING YOUR HOTEL/VILLA ACCOMMODATIONS
AND VACATION PACKAGES THROUGH trobex.COM
1.Complete and submit your registration
Feel free to have the registration either by off-line
way via fax to +62 361 761 969 or by on-line
sign up through this web.
2.Verify your registration
Within 24 hours you will receive a call or email confirmation in order to
validate & complete the registration process.
3.Start-up your on-line marketing & promotion
By the latest 7(seven) days length of business day after the verifying process
you will receive your login information to get the access and start promoting
your property.
INFORMATION MANAGEMENT THROUGH EXTRANET
All information (profile, rate, availability/allotment, policy, promotion,
and so on) included in Websites is fully provided from the inventory supplied
by supplier, and has to comply with formats and standards
provided by trobex. The supplier is at
all times responsible for a correct and up to date statement of the information,
including the cancellation and no-show policies..
USE OF INFORMATION AND PROHIBITION OF DIRECT REFERENCES supplier is not allowed to include telephone numbers or other direct references
to supplier in the Websites information. Neither may other websites be mentioned
nor may any references be made to hyperlinks to the websites of the supplier
or that of third parties.
trobex retains the right to translate the information provided by the supplier
into other languages and to shorten or standardize it. If trobex has any
indications that the information about the supplier on the Websites is not
correct, trobex retains the right to exclude or adapt the information. trobex
is entitled to offer the information and special offers made by the supplier
on the Websites via or in collaboration with (the websites of) third parties.
The order in which the supplier will be listed on the
website, the so-called ranking, is determined independently by trobex.
This ranking is automated and based on the sales made, minimum availability
stated, the number of bookings related to the number of visits of supplier-page
on the website, number of cancellations, the guest reviews and others technically.
It is not possible to claim to trobex about the ranking.
AVAILABILITY, RESERVATION, CANCELLATION & NO SHOW supplier commits itself to make available a minimum number of rooms, bookable
via the booking tool of trobex for certain periods. supplier may introduce
updates directly into the Websites via extranet.
Proof of the fax message or email containing confirmation of reservation
that have been sent by trobex to supplier shall also act as proof of receipt
aside from counter-evidence to be provided by the supplier. Reservation
to the guest is fully guaranteed by online payment.
Reservations might be changed or cancelled anytime within the appropriate
of supplier’s cancellation policy. Cancellations made after the supplier
cancel policy period has lapsed or No Shows will be charged according to
supplier’s cancellation policy.
RATE, COMMISSION & PAYMENT MODEL
Room/villa/vacation package’s rate should be issued in NETT condition,
already includes any applicable taxes, governmental fees and other charges.
Online payments by credit cards shall be charged the full amount for the
reservations and paid to trobex’s account on PayPal.
10% commission fee is applied to the supplier for the provision of trobex
services of every reservation transactions, and shall be deducted directly
from the online payments.
trobex shall accomplish payments of the transactions twice in a month,
On date of 15 for every transaction made from date of 30 to 14 inclusive,
and
On date of 30 for every transaction made from date of 15 to 29 inclusive.
Payments shall be converted into Indonesian Rupiah, currency exchange according
to PayPal’s date of transaction, and then can be either transferred
to supplier’s Bank account or collected by the supplier itself by
attending trobex’s office-site.
Any charges issued from the Bank upon payment or fund transfer shall be
burden to supplier’s Bank account.
AGREEMENT INFORMATION
This agreement will not exist between you and trobex for the registration
unless and until we accept your confirmation either by call or email confirming
your membership and issue you an extranet access or login information.
supplier and trobex may terminate this agreement at any and all times and
without reason given, in compliance with a period of notice of 30 days.
After termination of the agreement, the supplier has to honor all reservations
for the upcoming period that already had been paid.
Trobex is committed to protecting the privacy and security of any personal
data that you provide us during the process of making a booking at www.trobex.com
The following Privacy Policy describes how we handle and protect your personal
data. This Privacy Policy may be modified or amended at any time and for any
reason. Any changes will be posted on the site prior to their implementation.
Information we collect
We collect Personal Data about you that is necessary to make a booking through
our service. This may include your name, address, phone number, credit card
number or e-mail address. We do not store profiles of our customers. We do
not store credit card details as all payments are made through pay pal, check
www.paypal.com for details of their privacy policy.
Security
To prevent unauthorized access, we maintain reasonable physical, electronic
and organizational procedures to protect Personal Data against accidental
or unlawful destruction or accidental loss, alteration, or unauthorized disclosure
or access. To protect credit card transactions, trobex.com currently uses
Secure Socket Layer technology to encrypt credit card information during transit.
How We Use the Information We Collect
We only use the information that you provide us with in response to your requests
for our products and services. Once you have made a booking we will pass the
booking details to the accommodation provider that you have chosen. When you
visit our site we record general information about your visit for statistical
purposes. These statistics do not include any personal data.
Trobex may disclose Personal Data to protect ourselves against liability,
to respond to subpoenas, judicial processes, legitimate requests by law enforcement
officials, or as otherwise required in order to comply with applicable law,
or to the purchasers in connection with any sale, assignment, or other transfer
of all or a part of our business or company. We may also disclose Personal
Data to enforce or apply the terms and conditions applicable to our products
and services, or to protect the rights, property or safety of Trobex our users,
or others.
In the situations described above, the recipient of the Personal Data may
be located in a jurisdiction that may not provide an equivalent level of data
protection to the laws in your home jurisdiction.
Maya Ubud Resort and Spa occupies 10 hectares of hillside 30 meters above a river valley. Only 30 minutes by foot from Ubud the resort is nestled in an area of natural beauty. The Balinese style villas are designed to impress. Spacious and open to nature the villa compounds encapsulate their own... More
Maya Ubud Resort and Spa occupies 10 hectares of hillside 30 meters above a river valley. Only 30 minutes by foot from Ubud the resort is nestled in an area of natural beauty. The Balinese style villas are designed to impress. Spacious and open to nature the villa compounds encapsulate their own pool and are equipped with a full range of amenities. Guests can indulge themselves in luxury under the hands of the hotels spa experts or sit out on the open air terrace, soak up the river valley view and feast on international cuisine. From this location guests can explore Balinese village life, take in a traditional dance performance or learn to paint from local villagers. Activities to keep guests occupied include two landscaped pools, pilates lesson, yoga, cooking lesson, village trekking, shopping in central Ubud, and board games. Hide
superior & deluxe rooms
two accommodation wings\' one on the east and the other on the west side of the lobby. each wing has 24 rooms, located on 3 floors ; 8 rooms per floor, with 4 rooms on either side of the corridor. balconied rooms faces petanu river valley or... More
superior & deluxe rooms
two accommodation wings\' one on the east and the other on the west side of the lobby. each wing has 24 rooms, located on 3 floors ; 8 rooms per floor, with 4 rooms on either side of the corridor. balconied rooms faces petanu river valley or rice terraces of peliatan. Second balcony is furnished in deluxe rooms.
superior garden & deluxe pool villas
stretch along the eastern and western boundaries of the property all surrounded by vibrant tropical gardens, flowering trees and coconut palms. the villas to the east face into the petanu river valley, while those on the west face the rice terraces of peliatan. Each deluxe pool is provided with a private plunge pool villa has a private plunge pool.
duplex pool villas
the two duplex pool villas overlook the petanu river valley each with outside open air jacuzzi and private pool. each morning, your senses slowly awaken to a perfect day in paradise. open your eyes to a profusion of tropical flowers and colours. here is a haven of tranquil seclusion. a place where you can relax and enjoy the serene beauty of the lush river valley. here you feel the special magic of bali that purifies the spirit. another day in paradise begins.
petanu presidential villa
on passing through the carved wooden doors, a world of luxury waits. plunge into a delicious seclusion of private pool under a clear blue sky. here is the lushness of the rain forest stretches before you and perfumed flowers scatter the ground. every detail, has the creative touch of balinese craftsmen. modern and traditional materials, blend together to ensure every comfort and produce a unique environtment of luxury and quite elegance. Hide
Gallery
No Images
Hotel Policy
deposit :
No deposit required, only credit card guarantee required
cancellation and no show :
cancellation must be received no later than 7 days prior to arrival to avoid a cancellation charge being made. Failure to comply with this policy or if a client is a no-show will result in a one night room plus taxes and service cancellation fee being charged.
* special promotions may apply different policies
children’s Policy:
Children under the age of twelve (12) years sharing a room with their parents will be free of charge on room only. The supplement for breakfast will be US$10.00++ (subject to additional taxes and service ). Children five (5) years of age and under twelve (12) years of age will also be extended a 30% discount on any buffet dinners available at time of stay. However, children under the age of five (5) years will be offered breakfast and any buffet dinners available free of charge. An a la carte children’s menu is also available in the Maya Sari Restaurant.
Baby cots and connecting rooms are available on request. Normally we allow only one (1) child per room with parents. However, with small children we are more flexible in this policy depending on age.
In consideration of other guests and to preserve the peace and tranquility of the Spa at Maya and its surrounding environs, the River Café and spa pool, we respectfully request you advise clients in advance of arrival that children are not permitted into this area of the resort. A children’s pool is available adjacent to the main pool close by the lobby in the central area of the resort.
